Return Instructions
STEP 1:
Send a Complaint
Also include pictures of the product that was delivered to online@officenmore.net as a means of evidence.
STEP 3:
Track Return Status
We will send you a return waybill number, this will enable you to track the status of your return.
STEP 2:
Return after Authorization
Once your claim is validated, we will provide information on the most suitable means of getting the item from you.
STEP 4:
Get Resolution
Upon our confirmation of the receipt of the item by the Seller, Officenmore will assist only by notifying the Seller to resolve the matter as its sole responsibility without any further obligation on Officenmore.
NOTE: Return shipping costs are generally the responsibility of the customer.
Items not eligible for Returns
Non-Returnable Items:
Gift cards, digital downloads, perishable goods, used or altered products, and items specified as non-returnable or final sale.
Policy Changes
The Return Policy may be revised without prior notice.
Frequently Asked Questions (FAQs)
How do I request to return an item?
Also include pictures of the product that was delivered to online@officenmore.net as a means of evidence.
How do I return an item?
After your claim has been validated (after sending a video clip or picture of the item delivered), a return would be authorized for the item to be returned at Office & More Head Office
Can my item be retrieved?
Yes. A retrieval can be approved only for validated complaints of wrong, damaged, product standard and incomplete items.
I initiated a return but have not gotten a response and its over 48 hours, what do I do?
Please contact us
How do I track my return status?
We will keep you updated by email and SMS about the status of your return.
Can I return my item after the stated returns timeline?
You will not be able to return after 7 days but if it is faulty, it may be covered under warranty and a return can be authorized for the item to be referred to the service centre by an after-sales support team.
Can I return my item after the stated returns timeline?
You can request a return within 7 days for all eligible items if:
- You receive a wrong, damaged, defective, product standard/quality or incomplete item.
- You change your mind, with the exception of…
Note that for changed mind, the return has to be authorized by Office & More Business Solutions Limited
When returning an item, ensure all seals, tags and accessories are left intact and the item is in its original packaging. If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid.
Can I return if my item is outside the warranty period?
No, you will be required to refer the item to the service centre. Kindly contact us
Once retrieval is initiated, what happens next?
Our delivery agent will call you to schedule a retrieval. There will be 2 attempts made to retrieve the item. If unsuccessful, you will be required to return to our store.
Can my warranty be voided?
Yes, a warranty is voided once an item within the warranty period is opened or referred to a technician(s) not affiliated to the manufacturer.
Do I have to return the gift when I return a product?
Yes, any free gift must also be returned.
Refund process
After inspecting the returned product, we will issue a refund to the original payment method. Refunds may take [4] business days to process.
Why was my item redelivered to me instead of a refund?
Returned items will be redelivered to you if we cannot validate your reason for returning it. For example, a laptop returned for not charging will be tested extensively and if the claim is not validated, (laptop charges properly) the item will be taken to our store for you to pick up
Damaged or Defective Products
Contact customer support immediately with order details and evidence of damage or defect to initiate resolution (replacement, repair, or refund).
Exchanges
Place a new order for desired items; follow the return process for returning unwanted products.
Requirements for Returns
Eligibility
Products must be purchased directly from [Office & More Business Solutions Ltd]’s website and returned within [3] days of delivery. Items must be unused, undamaged, and in original packaging.
